Ask Med Mobility HomecareQuestions

Get clear answers to your most important questions about mobility, home care, and medical equipment—expertly explained by professionals who truly care. We’re here to help you make confident, informed decisions with trusted guidance and support.

Which of your brands do you recommend most for hospital beds? Which of your mobility scooters manufacturers is the most recommended?

What should I do if my order arrives damaged?

If your order arrives damaged, we are committed to resolving the issue promptly by rushing the replacement parts needed. To ensure we can address the situation effectively, damages must be reported within 72 hours of delivery. This allows us to liaise with the shipping carrier on your behalf. While we stand fully behind the quality of our products and will take necessary actions to rectify any issues, this does not qualify for a free return. Any returns will still be handled in accordance with our standard return policy.

How can I get assistance for a shipment that hasn’t arrived?

The quickest way to check the status of your shipment is to reply directly to the order confirmation email you received when placing the order. Alternatively, you can reach us via our live chat service or by calling us at 585-805-7600. Our team is here to assist you promptly.

How can I track the shipping status of my order?

To quickly get an update on the status of your order, simply reply to the confirmation email you received at the time of purchase. In addition, you can also reach out to our customer support team via live chat or give us a call at 585-805-7600. We’re always ready to assist you.

I am waiting for my order, what should I do?

We aim to ship all orders within 48-72 hours after they are placed. If you have not received a tracking number within four days of placing your order, please contact us. The quickest way to get an update is to reply directly to your order confirmation email. You may also reach us via live chat or call us at 585-805-7600. We strive to respond quickly to all inquiries to ensure a smooth experience.

What is the warranty policy?

All of our products are backed by a manufacturer’s warranty, and we will handle any warranty claims on your behalf to ensure a seamless process. The duration of warranties varies depending on the brand and product type, but generally, our warranties range between 1 to 3 years. For specific warranty details, you can check the product’s specification table or contact us directly at 585-805-7600 or through our live chat service.

How can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible via email or live chat. We will gladly cancel the order, provided it has not yet been shipped. However, if the order has already been dispatched, the cancellation will need to be processed in accordance with our return policy.

What is your return policy?

We offer a 30-day return window for most items, provided they are returned in unused condition and in their original packaging. To qualify for a return, items must be sent back within 30 days of delivery. Please note that returns are subject to a 15% restocking fee, and customers are responsible for return shipping costs. To initiate a return, email us at info@medmobilityhomecare.com or contact our live chat agents, and we will guide you through the return process.

Do you charge for shipping, and how much is it?

Due to global increases in shipping costs since 2023, we have had to implement fixed shipping rates on certain brands and products, as dictated by our suppliers. However, we are happy to offer shipping rates that are discounted by 50% from the actual costs. Additionally, we have introduced a cash-back rewards program to help offset shipping expenses. For more information, please visit our offers page.

Is expedited shipping available? Can I request express shipping?

Yes, we offer expedited shipping options. However, these services are priced based on custom quotes specific to the order. Please contact our customer service team via live chat, email, or phone to get a quote and assistance with expedited shipping requests.

Are items delivered assembled, or is assembly required?

The assembly requirements depend on the specific product. Approximately 90% of our items either arrive fully assembled or require minimal, tool-free assembly. If you are unsure about the assembly process for a particular product, feel free to reach out to our customer service team at 585-805-7600 or via live chat, and we’ll provide you with the necessary information.

How can I get help choosing the right product?

Our team of customer service experts is always ready to assist you in selecting the right product to suit your needs. You can reach us by calling 585-805-7600. Additionally, we offer comprehensive buying guides frequently updated on our website. For more information, please visit help.medmobilityhomecare.com.

Are there payment plans or financing options available?

We offer flexible financing solutions through our trusted partners, Klarna and Affirm. To utilize a payment plan, simply select the item you wish to purchase, add it to your cart, and choose the payment plan option at checkout. You will then be directed to complete the application process through our financing partner. This ensures you can enjoy the convenience of spreading payments over time.

Do you accept Medicare or other insurance payments for your products?

Yes, many of our products can be covered by insurance, including Medicare. To qualify, you’ll need to obtain a prescription from your healthcare provider and submit the appropriate claim paperwork to your insurance company. Keep in mind that deductibles and fees may apply, and your coverage might limit the selection of products available to you. For more detailed information on Medicare’s Durable Medical Equipment (DME) coverage, please visit Medicare.gov.

Can I add items to my existing order?

Yes, you can add items to an existing order. Please respond to the order confirmation email or contact us by phone as soon as possible, and we will adjust your order accordingly.

What is the warranty policy?

All of our products are backed by a manufacturer’s warranty, and we will handle any warranty claims on your behalf to ensure a seamless process. The duration of warranties varies depending on the brand and product type, but generally, our warranties range between 1 to 3 years. For specific warranty details, you can check the product’s specification table or contact us directly at 585-805-7600 or through our live chat service.

What can I expect from the warranty process?

At Med Mobility Homecare, we take it very seriously to understand the urgency of these products our customers rely on and our staff is trained to waste no time in dealing with matters quickly and efficiently. If there are any issues with your product please get in touch with us immediately and we will get you back in service as soon as possible.

Which of your brands have the best warranties?

Since at Med Mobility Homecare we strictly carry only highly reputable well well-known US manufacturers, they typically all offer great warranties, and even better, we as a dealer and provider will do all the handling for you. With our great relationships with these manufacturers, they are typically hassle-free and resolve warranty claims for us quickly. Just to name our favorite top 5 when it comes to warranties, Invacare, Medacure, Probasics, Mkessen, and Joerns Healthcare.

1. Can Medicare Pay for a Mobility Scooter?

Yes, Medicare Part B may cover 80% of a mobility scooter's cost—but only under specific conditions. You’ll need:

  • A face-to-face visit and prescription from a Medicare-approved doctor

  • Proof that you have difficulty walking inside your home

  • A supplier enrolled in Medicare

Important to know: Only basic models are typically approved, and approval can take weeks, with limited choice on brands or features.

💡 Many customers choose to pay out-of-pocket to avoid delays and select the exact scooter they need, with fast delivery and full support.
🔗 Explore our mobility scooters


2. Why Is Private Pay Often Better Than Going Through Insurance?

Insurance can help cover some durable medical equipment (DME), but it often comes with:

  • Long wait times for approvals

  • Restrictions on features, brands, and models

  • Paperwork, doctor visits, and follow-ups

  • Out-of-pocket costs anyway (co-pays, deductibles)

With private pay, you skip the red tape and:

  • Get the product you want

  • Receive it faster

  • Access expert customer support


3. Does Insurance Cover Hospital Beds for Home Use?

Yes, Medicare and some private insurances may cover a hospital bed if:

  • It’s prescribed by a physician

  • It’s deemed medically necessary

  • You meet coverage criteria (e.g., mobility limitations, risk of bedsores)

But coverage is typically for basic, semi-electric models only. Most people who need advanced features (low bed height, positioning, easier transfers) opt to purchase beds privately for greater comfort and flexibility.

🔗 See top-rated homecare hospital beds


4. Will Insurance Cover a Hoyer Lift or Patient Transfer Lift?

Insurance and Medicare may cover a standard manual Hoyer lift, but they rarely cover:

  • Electric models

  • Patient lift chairs (a newer type of transfer device)

  • Accessories like slings, scales, or wheels

Approval is also based on the patient’s condition and doctor's assessment.

💡 Our experts can help you select the right lift and explain the pros and cons of going through insurance vs. buying directly.
🔗 Guide: Choosing the Right Patient Lift for Home Use


5. What Kind of Wheelchairs Are Covered by Medicare?

Medicare may cover:

  • Manual wheelchairs for individuals who can't walk short distances

  • Power wheelchairs for people who cannot self-propel a manual one

Requirements include a face-to-face doctor visit, mobility evaluation, and documentation showing daily need inside the home.

However, Medicare only approves specific wheelchair types — you often cannot choose your preferred brand, weight, or travel features.

🔗 Compare wheelchairs: 


6. Can Insurance Cover a Recliner Lift Chair?

Yes, Medicare Part B may cover the lift mechanism only, not the entire chair. You’ll still need to pay for:

  • The recliner body

  • Fabric, padding, and premium features

So, while partial reimbursement is possible, most people prefer buying the full chair outright for quicker access and better style options.

🔗 Explore 3-position Geri Recliner Medical Chairs

7. How Long Does It Take to Get Equipment Through Medicare or Insurance?

It often takes 2 to 6 weeks, depending on:

  • Your doctor’s responsiveness

  • Insurance paperwork processing

  • Supplier stock availability

If you're recovering from surgery, at risk of falls, or urgently need support, this wait may be too long.

💡 That’s why many families choose to pay directly — to get equipment fast and start care immediately.


8. Can I Use My FSA or HSA to Pay for Medical Equipment?

Yes! Most medical equipment — including mobility scooters, hospital beds, commodes, and more — are eligible for FSA/HSA reimbursement.

Always check with your plan administrator, and keep your receipts.

🔗 Shop FSA/HSA-eligible products


9. Does Insurance Cover Medical Equipment for Seniors at Home?

Yes, insurance and Medicare Part B may cover certain durable medical equipment (DME) such as walkers, wheelchairs, hospital beds, and commodes — but only when:

  • It’s medically necessary and prescribed by a doctor

  • The patient is at home (not in a hospital or care facility)

  • The supplier accepts Medicare/insurance

However, this process usually:

  • Covers only basic standard models

  • Requires paperwork and waiting

  • Limits you to certain brands and features

💡 That’s why many seniors and families choose to shop privately with us — to get the exact equipment they need, without delays or limitations, and with expert guidance available 24/7.


10. What Mobility Aids Are Typically Covered by Insurance?

Insurance may cover:

  • A basic walker or manual wheelchair

  • A standard mobility scooter if it’s needed inside the home

Not typically covered:

  • Advanced rollators with seat/backrest

  • Heavy-duty scooters

  • Lightweight or folding wheelchairs

  • Dual-purpose indoor/outdoor models

You also won’t get to choose your preferred brand or features when going through insurance.

🔍 We help customers find the perfect fit for their needs — with advanced mobility aids you can’t get through insurance, and at some of the best prices in the industry.
🔗 Browse all mobility aids


11. How Do I Get Medical Equipment Through Insurance or Medicare?

To get medical equipment through insurance or Medicare, you’ll usually need to:

  1. Visit your doctor for a face-to-face evaluation

  2. Obtain a written prescription

  3. Submit documentation to a DME supplier that accepts Medicare or your insurance plan

  4. Wait for review, approval, and fulfillment

This process can take 2 to 6 weeks or more, and often results in limited product choices, paperwork delays, and partial coverage (you’ll still owe deductibles or co-pays).

⚠️ If you need equipment quickly, or want full control over the brand, features, and delivery — private pay is usually the faster and more flexible route.

🔗 Need help? Contact our 24/7 team for expert advice

Top Manual Wheelchair Buying FAQs in 2025: Expert Answers and Real Help

Buying a manual wheelchair can be overwhelming, especially when you're searching for real answers on what works best for elderly users, daily use, travel, or long-term care. These answers are tailored to help you understand what matters most in a manual wheelchair while ensuring top SEO performance, customer trust, and expert guidance.

1. How to choose a wheelchair for everyday use?

Choosing a wheelchair for everyday use depends on comfort, adjustability, and how often it will be used indoors vs. outdoors. Look for lightweight frames, flip-back arms, adjustable leg rests, and solid tire durability. Chairs like the Chariot IV Standard Ultra Lightweight Wheelchair offer excellent daily performance with customizable seating and compact foldability.

2. What is the best manual wheelchair for elderly individuals?

Elderly users benefit from lightweight, easy-to-transfer chairs with supportive cushions, flip-back arms, and elevated leg rests. The Protekt Cambria Convertible Wheelchair is ideal for seniors because it functions as both a standard and transport chair.

3. How do I compare lightweight wheelchairs for adults?

Compare frame material (aluminum is lighter), seat dimensions, arm/footrest adjustability, and weight capacity. Explore our Lightweight Wheelchairs Collection for a full lineup with side-by-side specs.

4. What should I look for in adjustable wheelchair features?

Look for seat height adjustability, reclining backrest, armrest positioning, and swing-away footrests. Models like the Invacare Essential SX3 regular wheelchair  offer multiple adjustment points to maximize long-term comfort and usability.

5. When is a reclining wheelchair better than a standard chair?

A reclining wheelchair is ideal for users who spend long periods in their chair, require pressure relief, or suffer from spinal issues. The Chariot IV XTC Recliner Wheelchair offers full 180-degree recline and superior back support.

6. What is a hemi wheelchair and who needs one?

A hemi wheelchair has a lower seat height (17-18") allowing foot propulsion. It's perfect for stroke recovery, partial leg amputation, or users with stronger one-sided mobility. Options like the Chariot IV Standard Wheelchair support hemi adjustment.

7. How to measure seat width and depth for wheelchairs?

Measure seat width from hip-to-hip and add 1". Measure depth from back to behind the knee and subtract 1-2". Our Wheelchair Sizing Guide can help ensure the perfect fit.

8. What qualifies as the top wheelchair for elderly comfort?

A top wheelchair for elderly comfort includes breathable seat material, padded armrests, ergonomic backrest, and ease of entry/exit. The Chariot IV XTC Recliner and Protekt Cambria both excel in these categories.

9. How do bariatric wheelchairs differ from standard models?

Bariatric chairs offer wider seats (22"-30"), reinforced frames, and higher weight capacity (up to 700 lbs). Check out the Titus Bariatric Wheelchair for a heavy-duty option with full adjustability.

10. What are the best transport wheelchairs for travel?

Lightweight and foldable designs are key. The Astra Aluminum Transfer Chair weighs only 19 lbs and is great for clinics, cars, and short-distance mobility.

11. Which wheelchair is easiest to push on daily surfaces?

Chairs with large mag wheels, sealed bearings, and lightweight frames push smoothly over thresholds and sidewalks. The Invacare EX1 Lightweight & Durable Wheelchair delivers excellent rolling resistance and handling.

12. How to choose a pediatric wheelchair that grows with children?

Look for adjustable back height, footplates, and seat depth. The Chariot IV Pediatric Wheelchair includes child-sized features with growth-compatible settings.

13. Are Karman manual wheelchairs worth the price?

Absolutely. Karman wheelchairs like the Karman S-Ergo 115 Lightweight Manual Wheelchair are known for their ergonomic seat design, ultralight frame, and long-lasting build—especially for full-time users.

14. How to assess durability in high-traffic wheelchair use?

Look for reinforced cross-braces, double-coated frames, sealed bearings, and chip-resistant finishes. All models in our Heavy-Duty Manual Wheelchairs section are built for long-term institutional or home use.

15. What features matter most for wheelchair independence?

Self-propulsion wheels, ergonomic seating, hand brakes, and tool-free adjustability offer the highest independence. Explore the full Manual Wheelchairs Collection to compare top options.
Need personal help choosing the right chair? Contact our team or explore our full collection of manual wheelchairs to find your perfect fit today!