Frequently Asked Questions

Which of your brands do you recommend most for hospital beds? Which of your mobility scooters manufacturers is the most recommended?
Notice: Discontinuation of Feather Mobility Chair Products At Med Mobility Homecare, our commitment to our customers is unwavering. We prioritize your needs and take great care in selecting the brands we carry to ensure they align with our core values of reliability, exceptional service, and uncompromising medical mobility product support. Unfortunately, after extensive challenges with Feather Mobility, including inconsistent communication, unfulfilled shipping timelines, and inadequate customer support, we have made the decision to discontinue their products. These issues have impacted our ability to provide the level of service and dependability that you deserve and that we strive for every day. While this decision was not made lightly, it allows us to focus on offering a wide range of mobility solutions from trusted, reputable brands that meet our standards for quality and reliability. We are confident that these alternatives will better serve your needs and uphold the exceptional experience you expect from us. Thank you for your understanding and for trusting us to be your partner in mobility and care.

What should I do if my order arrives damaged?

If your order arrives damaged, we are committed to resolving the issue promptly by rushing the replacement parts needed. To ensure we can address the situation effectively, damages must be reported within 72 hours of delivery. This allows us to liaise with the shipping carrier on your behalf. While we stand fully behind the quality of our products and will take necessary actions to rectify any issues, this does not qualify for a free return. Any returns will still be handled in accordance with our standard return policy.

How can I get assistance for a shipment that hasn’t arrived?

The quickest way to check the status of your shipment is to reply directly to the order confirmation email you received when placing the order. Alternatively, you can reach us via our live chat service or by calling us at 585-805-7600. Our team is here to assist you promptly.

How can I track the shipping status of my order?

To quickly get an update on the status of your order, simply reply to the confirmation email you received at the time of purchase. In addition, you can also reach out to our customer support team via live chat or give us a call at 585-805-7600. We’re always ready to assist you.

I am waiting for my order, what should I do?

We aim to ship all orders within 48-72 hours after they are placed. If you have not received a tracking number within four days of placing your order, please contact us. The quickest way to get an update is to reply directly to your order confirmation email. You may also reach us via live chat or call us at 585-805-7600. We strive to respond quickly to all inquiries to ensure a smooth experience.

What is the warranty policy?

All of our products are backed by a manufacturer’s warranty, and we will handle any warranty claims on your behalf to ensure a seamless process. The duration of warranties varies depending on the brand and product type, but generally, our warranties range between 1 to 3 years. For specific warranty details, you can check the product’s specification table or contact us directly at 585-805-7600 or through our live chat service.

How can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible via email or live chat. We will gladly cancel the order, provided it has not yet been shipped. However, if the order has already been dispatched, the cancellation will need to be processed in accordance with our return policy.

What is your return policy?

We offer a 30-day return window for most items, provided they are returned in unused condition and in their original packaging. To qualify for a return, items must be sent back within 30 days of delivery. Please note that returns are subject to a 15% restocking fee, and customers are responsible for return shipping costs. To initiate a return, email us at info@medmobilityhomecare.com or contact our live chat agents, and we will guide you through the return process.

Do you charge for shipping, and how much is it?

Due to global increases in shipping costs since 2023, we have had to implement fixed shipping rates on certain brands and products, as dictated by our suppliers. However, we are happy to offer shipping rates that are discounted by 50% from the actual costs. Additionally, we have introduced a cash-back rewards program to help offset shipping expenses. For more information, please visit our offers page.

Is expedited shipping available? Can I request express shipping?

Yes, we offer expedited shipping options. However, these services are priced based on custom quotes specific to the order. Please contact our customer service team via live chat, email, or phone to get a quote and assistance with expedited shipping requests.

Are items delivered assembled, or is assembly required?

The assembly requirements depend on the specific product. Approximately 90% of our items either arrive fully assembled or require minimal, tool-free assembly. If you are unsure about the assembly process for a particular product, feel free to reach out to our customer service team at 585-805-7600 or via live chat, and we’ll provide you with the necessary information.

How can I get help choosing the right product?

Our team of customer service experts is always ready to assist you in selecting the right product to suit your needs. You can reach us by calling 585-805-7600. Additionally, we offer comprehensive buying guides frequently updated on our website. For more information, please visit help.medmobilityhomecare.com.

Are there payment plans or financing options available?

We offer flexible financing solutions through our trusted partners, Klarna and Affirm. To utilize a payment plan, simply select the item you wish to purchase, add it to your cart, and choose the payment plan option at checkout. You will then be directed to complete the application process through our financing partner. This ensures you can enjoy the convenience of spreading payments over time.

Do you accept Medicare or other insurance payments for your products?

Yes, many of our products can be covered by insurance, including Medicare. To qualify, you’ll need to obtain a prescription from your healthcare provider and submit the appropriate claim paperwork to your insurance company. Keep in mind that deductibles and fees may apply, and your coverage might limit the selection of products available to you. For more detailed information on Medicare’s Durable Medical Equipment (DME) coverage, please visit Medicare.gov.

Can I add items to my existing order?

Yes, you can add items to an existing order. Please respond to the order confirmation email or contact us by phone as soon as possible, and we will adjust your order accordingly.

What is the warranty policy?

All of our products are backed by a manufacturer’s warranty, and we will handle any warranty claims on your behalf to ensure a seamless process. The duration of warranties varies depending on the brand and product type, but generally, our warranties range between 1 to 3 years. For specific warranty details, you can check the product’s specification table or contact us directly at 585-805-7600 or through our live chat service.

What can I expect from the warranty process?

At Med Mobility Homecare, we take it very seriously to understand the urgency of these products our customers rely on and our staff is trained to waste no time in dealing with matters quickly and efficiently. If there are any issues with your product please get in touch with us immediately and we will get you back in service as soon as possible.

Which of your brands have the best warranties?

Since at Med Mobility Homecare we strictly carry only highly reputable well well-known US manufacturers, they typically all offer great warranties, and even better, we as a dealer and provider will do all the handling for you. With our great relationships with these manufacturers, they are typically hassle-free and resolve warranty claims for us quickly. Just to name our favorite top 5 when it comes to warranties, Invacare, Medacure, Probasics, Mkessen, and Joerns Healthcare.